Minneapolis Community Engagement … Why is this so difficult

I now pronounce you resident and city official.. you may now kiss my butt. The Community Engagement plans coming from the city council is the very height of ignorance. It basically sounds like the council is telling the citizens that you can only talk with us if you’ve successfully navigated thru the huge bureaucracy that is Minneapolis city government. I thought the whole idea of an elected city council member was to have a point of contact to represent residents concerns. Whenever talking to the city council members about concerns they seem to redirect you to another meeting, department, or a neighborhood organization. Shouldn’t the city council member be dealing with the concerns of the residents? That is their job!